1. Who we are
Edaga is an online marketplace that connects customers with independent shops offering Ethiopian and Eritrean (Habesha) groceries, prepared foods, cookware, fashion and related goods, for pickup or delivery in Canada.
The Edaga platform (the "Platform") is operated by Edaga Inc., a corporation incorporated under the Canada Business Corporations Act (Corporation No. 1801228-8; Québec NEQ 1182281734) ("Edaga", "we", "us" or "our").
- Registered office: 3-1070 Rue de la Sucrerie, Montréal, QC H3K 2G9
- Customer service: support@edaga.ca
- Business phone: +1 514 447 9278
- Privacy requests: privacy@edaga.ca
- Legal notices: legal@edaga.ca
2. These Terms, and your acceptance
These Terms of Service (the "Terms") govern your access to and use of the Platform as a customer or visitor. By creating an account, placing an order, or otherwise using the Platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy and Cookie Policy, each of which is incorporated by reference.
If you do not agree with these Terms, please do not use the Platform.
3. Our role — Edaga is a marketplace, not the seller
Edaga provides an online venue that lets independent third-party shops ("Shops") list and sell their products to customers. The Shop, not Edaga, is the seller and the merchant of the products you buy. Each contract of sale for products is formed directly between you and the Shop. Edaga is not a party to that contract of sale.
This means the relevant Shop is responsible for its products and listings, including their description, quality, safety, freshness, lawful sale, labelling, allergen and ingredient information, pricing, applicable licensing, and for fulfilling the order. Edaga facilitates the transaction, payment processing, and certain delivery arrangements, and provides customer support, but does not manufacture, store, inspect or take ownership of Shop products.
Where Edaga arranges or coordinates delivery (including same-day delivery through third-party couriers), it does so as a facilitator on behalf of the Shop. Nothing in these Terms makes Edaga the seller, importer, manufacturer or distributor of any product.
4. Eligibility and your account
- You must be at least 18 years old, or the age of majority in your province, to place an order.
- You agree to provide accurate, current and complete information and to keep it up to date.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. If you sign in using Google or Apple, your use of those services is also subject to their terms.
- Notify us promptly at support@edaga.ca of any unauthorized use of your account.
5. Orders and how a contract is formed
When you place an order, you are making an offer to purchase the selected products from the relevant Shop on the terms shown at checkout. Edaga may receive your order and process payment before the Shop has finally accepted fulfillment. An order receipt, payment receipt or pending order status means we received your order; it does not by itself mean the Shop has accepted the sale. A binding contract of sale is formed when the Shop accepts and confirms your order. If products are from more than one Shop, your basket is split into separate orders, one per Shop.
A Shop may decline an order before acceptance — for example where a product is unavailable, incorrectly listed, or cannot be fulfilled. If an order or part of an order is declined or cancelled after payment, you will be refunded for the cancelled items in accordance with our Refund & Cancellation Policy.
6. Prices, currency and taxes
Prices are set by the Shops and are shown on the Platform in the applicable local currency. Prices may change at any time before you place an order. The price, delivery fees, applicable sales taxes (for example GST/HST and QST in Québec) and the total payable are itemized at checkout before you confirm. You are responsible for the total amount shown.
Edaga Inc. is registered to collect federal and provincial sales taxes. Our GST/HST registration number is 707859633 RT0001. Our QST registration number is 1182281734 TQ0001. These numbers appear on your order confirmation.
7. Payment
Payments are processed by our third-party payment processor, Stripe. By submitting payment information you authorize Edaga and Stripe to charge your selected payment method for the order total. Edaga does not store full card numbers; card data is handled by Stripe under its own terms and security standards. You represent that you are authorized to use the payment method you provide.
8. Fulfillment, pickup and delivery
Fulfillment options (pickup, same-day delivery, or next-day/standard delivery) depend on the Shop and your location and are described in our Shipping & Delivery Policy. Delivery times are estimates, not guarantees. Risk of loss and title to physical products pass to you on delivery (or on pickup).
9. Perishable and food items; allergens
Some products are fresh or perishable (for example enjera and other prepared foods) and have limited shelf life. The Shop is responsible for food safety, handling, storage instructions, and for accurate ingredient and allergen information.
If you have a food allergy or intolerance, do not rely solely on the listing. Contact the Shop or our support team before ordering, and check the product and its packaging on receipt. Because of their nature, perishable items may have limited or no return rights except where they arrive damaged, spoiled, or not as described — see the Refund & Cancellation Policy.
10. Reviews and content you submit
You may be able to submit reviews, ratings, photos and other content. You must own or have the right to share that content, and it must be accurate, lawful, and not misleading, defamatory, infringing or offensive. Fake or incentivized reviews are prohibited. You grant Edaga a non-exclusive, royalty-free, worldwide licence to host, display, reproduce and distribute your content in connection with operating and promoting the Platform. We may moderate, decline or remove content, and apply our review eligibility rules.
11. Acceptable use
You agree not to: use the Platform for any unlawful purpose; place fraudulent orders; resell products obtained through the Platform without authorization; interfere with or disrupt the Platform or its security; scrape, harvest or misuse data; impersonate others; or infringe the rights of Edaga, the Shops or any third party.
12. Intellectual property
The Platform, including its software, design, text, graphics and the "Edaga" name and logos, is owned by Edaga or its licensors and is protected by applicable laws. Product listings, images and trademarks belonging to Shops remain the property of those Shops. You are granted a limited, revocable, non-transferable licence to use the Platform for personal, non-commercial purposes in accordance with these Terms.
13. Disclaimers
The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Edaga disclaims warranties of any kind regarding the Platform, including uninterrupted or error-free operation. Because products are sold by the Shops, Edaga makes no warranty as to any product's quality, fitness, freshness or safety; legal warranties owed by sellers under applicable consumer-protection law are owed by the Shop.
Nothing in these Terms excludes, restricts or modifies any right, warranty or remedy that you have under the Québec Consumer Protection Act or other applicable consumer-protection law that cannot lawfully be excluded.
14. Limitation of liability
To the fullest extent permitted by applicable law, Edaga, its directors, officers, suppliers and service providers will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising out of or relating to your use of the Platform. Where Edaga is found liable, and to the extent the law permits a limit, Edaga's total aggregate liability arising out of or relating to a given order will not exceed the greater of the amount you paid for that order or CAD $100. These limits do not apply to liability that cannot be limited under applicable law, including under the Québec Consumer Protection Act.
15. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Edaga, its directors and officers from claims, damages and reasonable expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.
16. Suspension and termination
We may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, if required by law, or to protect the Platform, its users or the Shops. You may stop using the Platform at any time. Provisions that by their nature should survive termination (including sections 3, 12–17 and 18) will survive.
17. Changes to these Terms
We may update these Terms from time to time. If we make a material change, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. The Terms in effect at the time you place an order govern that order.
18. Governing law, language and disputes
These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to the rights below, the courts of the Province of Québec (district of Montréal) have jurisdiction over any dispute.
Consumers: nothing in these Terms requires a consumer resident in Québec to arbitrate a dispute or to waive the right to bring proceedings before the courts of Québec, and nothing limits your right to file a complaint with, or seek assistance from, the Office de la protection du consommateur. If any provision of these Terms is contrary to a mandatory provision of the Québec Consumer Protection Act, that mandatory provision prevails to the extent of the conflict.
Language: these Terms are available in English and French. A French-language version is provided. If you are a Québec consumer, please review the French version before accepting any English version; the French version is the official version and prevails in the event of any discrepancy. Outside Québec, the parties have requested that these Terms and related documents be drawn up in English.
19. How to contact us
Questions about these Terms: legal@edaga.ca. Order or product support: support@edaga.ca or +1 514 447 9278.